When combined with the flexibility to elastically scale our applications and microservices, we will be better placed to meet our digital transformation goals. Sankarson Banerjee, Chief Information Officer, RBL Bank, said, “Even as our customers shift and readjust how they bank in these challenging times, it is our continuous endeavor to provide them with a world class customer experience. We believe the upgraded digital banking platform, on a cloud-native architecture, will help accelerate innovation at RBL, enable deeper customer engagements and drive extensive automation to achieve operational excellence.” RBL Bank has always been committed to staying contemporary when it comes to digital banking paradigms to successfully meet customer demands. Venkatramana Gosavi, Senior Vice President & Global Head of Sales, Infosys Finacle, said, “Today, more than ever, customers demand round-the-clock, personalized banking services – on bank’s digital channels as well as third party applications. Finacle Digital Banking Solution Suite will help enhance digitization and automation across the enterprise, leading to significantly improved customer experience, greater STP (straight through processing), and lower operational costs.The bank is now processing, on an average, six times higher mixed channel transactions per day compared to last year. The solution’s microservices architecture enables the bank to easily scale-up to manage surges in services, on-demand, across traditional, modern and emerging channels.

The bank has also upgraded its API foundation with Finacle’s Digital Accelerator APIs.Bank will also co-innovate with Infosys Finacle in enriching the suite. Finacle’s extensive open API (application programming interface) repository will provide the agility required to seamlessly integrate and co-innovate with ecosystem partners, one of the key focus areas for the bank.TradeEdge Distributor Management System.

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